If you don't love it, just let us know within the 30 day period. And we'll issue you with a forwarding address so that you can send it to and receive your refund minus shipping cost.

Step 1: Use the bot on our website to identify the correct hospital hashtag. Also available here m.me/thekathryntilly or find the correct hashtag in our stories tab on Instagram. 

Step 2: Create a Twitter, Instagram or Tik Tok post nominating your NHS hospital choice.

Step 3: Apply the hospital hashtag and our hashtag #ktgiving to your post (otherwise it won’t be counted).

Step 4: Post your photo or video.

We would love to, but at this time it's just the UK. Maybe when we are a bit bigger we can re-evaluate things.

Unfortunately, due to the unique nature of the product. We have currently restricted it to sale in Europe. And a few other countries where shipping was fast enough to deliver to  Hong Kong, Western Russia, South Korea, Taiwan, a few provinces in Thailand and Singapore. We hope to add more countries soon. If you would like to have your country shipped to shortly, please send us an email or tell us by chat which country you want to ship to and we'll get something sorted out as soon as we see the demand. Thanks

We try to fulfil orders very quickly, however, please email us at help@kathryntilly.com and we’ll find a good solution. If you are unsure we offer a 30-day guarantee so you can return it.

It is within the UK, for everywhere else shipping will be added to the order.

You are responsible for paying the customs fees upon entry to your country should that be a normal requirement.

It can take our warehouse up to two weeks to receive your unwanted product (sometimes longer depending on where you are in the world) and process your return. We'll be sure to send a refund notification email as soon as we've issued your refund.

If available. Most orders are shipped directly from our warehouse within 24-48 hours for your convenience and maximum efficiency. If you order before 2:15pm UK time the item will be shipped that day. After 2:15pm the item will be shipped the next day.

Due to the unique nature of Buni Balm, we hold back orders on Friday so that they can be shipped on Monday. This ensures that your product gets to you in the best possible condition.

It depends where you are in the world and in these Coronavirus times, there may be a longer delay. That said UK orders should take 2-3 days, Europe 5-7 days, and the rest of the world 10-12 days.